Operations/Service Manager

Job Description
oDesignation - Deputy Admin Head ()
oPosition - No. 1 (BASE LOCATION - Bhopal
oExperience: 8 Yrs having experience in MHE industry
oQualification: BE/ ITI/ Diploma holder
oLanguage Proficiency: English, Hindi
oNo Location Constraints: Travelling may be required pan India as per business requirement.

OPERATIONS MANAGER’S JD
Day to Day Site Management
oCross‐check with the team to ensure that proper preventive maintenance practices & process are being followed at site.
oMonitor the Cost of Petty Cash per machine / per site / per resource on a monthly basis.
oCheck and approve the expenses made by the site against the petty cash.
oBreakdown resolution – Liaise with the site team and various other stakeholders to ensure that a breakdown is rectified in the least possible time.

Manpower Management
oEnsure that all new join and existing employees have a bank account and the details are shared with Bhopal office.
oEnsure that attendance of each employee to be sent Bhopal office in time by date 1st of every month.

Spare Parts Management
oDefine the Minimum Inventory levels of spare parts that need to be maintained at individual sites.
o Audit at site for inventory and documentations conducted and published.
oCo‐ordinate with the individual sites to collect the Spare parts requirement for his region and share the same on a monthly basis.
oFollow‐up with respective stakeholder till the time requested spare parts are delivered to the region.
oEnsure that proper data on Spare parts deployment and inventory is being shared by the individual sites every week through the weekly report.

Purchase / Procurement Management
oDeveloping, leading and executing purchasing strategies as per the annual budget.
oResponsible for vendor evaluation, development, upgradation & vendor management.
oDriving purchase cost optimization and developing matrix to monitor the same.
oWeekly, Monthly and yearly review meeting with purchase teams.

Customer Payments follow‐up
oFollow up with Bhopal office to get the invoices generated on time for his region.
oCo‐ordinate with the site team to ensure that the invoices are submitted to the customer on time with relevant back‐up documents.
oFollow‐up with the customer directly or through the site team on the payment status and updating the status to management.

New Sites start‐up
oEnsure that the work to arrange the approved manpower is started as soon as the information on a new site is shared and the team is recruited by the time the site starts.
oCo‐ordinate the site activities such as equipment unloading, assembling, testing of equipment, liaisoning with the customer for Equipment Charging location and complete handing over of site to the customer with proper documentation.

To develop Dash Board reports and discuss with management (Weekly /Monthly/Yearly).
oMonitor the Total Cost of Operations for his region and take actions to reduce the same on a monthly basis as per the agreed targets.
oTimely submission of MIS reports – Frequency and timelines as mentioned in JD.
oSmooth start‐up and execution of work at new sites.

Customer Delight :
oEnsure that the necessary manpower is recruited by the time the new site starts.
oEnsure timely receipt of equipment & handing over of site to the customer with proper documentation.
oTo develop and monitor the growth in Customer Satisfaction Index and ensure Smooth startup and execution of work at new sites.

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