仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | IT、通信、インターネット／ インターネットサービス |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | - |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Company Overview
A Billion dollar E-Commerce Firm Based in Bangalore
Job Description
•Spearhead operations driving vision and strategy.
•Define, track and improve key metrics pertaining to customer experience.
•Continuous performance review based on quality and speed to align end objective of customer delight.
•Explore and implement new models for serving customers.
•Drive strong system capabilities partnering closely with Technology/Engineering team for customer experience.
•Collaborate across functions to drive process capabilities.
•Develop, mentor and motivate the team to achieve goals.
•Work closely with enabling/business Partners like HR, Finance, and legal and other operation teams.
Requirements
Experience in handling large ITES in outsourced/captive setup.
• MBA from tier 1 institute with a general management experience of 10+ years in an operational leadership role.
• Strong negotiation skills & very high customer orientation.
• Functional/Technical background. Should have an experience in leading & working with large teams.
• Excellent communication skills.
面接について
連絡先
AD Customer Shopping Experience
RGFタレントソリューションズ株式会社
30 〜 40 Lakhs
