Sr. Desktop engineer

Job Responsibilities:
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems. Installing and upgrading operating systems and computer software
• OUTLOOK configuration & Printer/scanner configuration
• Ability to solve complex hardware and software issues
• Troubleshooting basic networking and connection issues.
• Preparation of DO & Service reports during project execution.
• Documentation: Preparation of Project completion documentation, reports based on the Size of the project as per KIN standard- Small, medium, or large projects


Job Description :
Looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. Candidate required working on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, candidate should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.

Experience: 3 to 5yrs
Qualification: Graduate B.sc, B.E/B. Tech (preference)
Certifications:
• Microsoft Certification: MCSE, Azure Certification would be additional Advantage


KDDI Corporation is a Japanese telecommunications operator formed in October 1, 2000 through the merger of DDI Corp., KDD Corp., and IDO Corp. It has its headquarters in the Garden Air Tower in Iidabashi, Chiyoda, Tokyo. Company provides mobile cellular services.
KDDI India Private Limited is a Private incorporated on 19 September 2007.

Company URL - https://in.kddi.com/en/; https://www.kddi.com/english/

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