Deputy Manager Service

Job Description
Primary Responsibilities:-
To manage a team of Service engineers in the assigned region / territory
Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned
Generation of service orders / PO for Parts / services rendered to customers
Making Planned Maintenance schedule for Engineers for various machines at customer site
Responsible for Parts Sales target for the assigned Branch / territory
Daily / Weekly / Monthly reporting to Head office
Follow-up with the customer for payment for the services rendered
Providing guidance and support to the engineers whenever required

Secondary Responsibilities:-
Work with a mindset of Customer First Approach
Maintain good relation with all the Customers of his territory
Responsible for Post sales activities – Service and Warranty
Analyze the market, monitor , analyze sales and market trends

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