Manager Service;- 2 Wheeler's :-Pune

Company Overview
On e of leading 2 wheeler OEM.

Job Description
•Setting up of high level technical and non-technical training and qualification of all After Sales personnel in the dealer organization.
•Maintain high quality in service by enforcing quality and customer service processes and standards.
•Analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; forwarding reports/cases to QA department.
•Implementation of necessary activities for the best possible exploitation of the motorcycle park in the market and increase of customer retention in After Sales.
•Initiation of corrective actions by planning and implementing marketing and tactical campaigns in P&A business, when necessary.
•Participation in establishing and structuring the dealer network ensuring adequate After Sales capacities.
•Follow up of the dealer development implementation plans for new and existing dealers in all After Sales related areas, including premises, equipment, processes and personnel, based on specific investment and business plans.
•Monitoring and consulting the dealer organization on structures and processes, customer orientation, quality, efficiency and profitability. Implementation of surveys, dealership audits and controls to identify areas for improvement and roll out of respective action plans.
•Planning and coordination of all After Sales activities in relation to the launch of a new model.
•Knowledge in sales and marketing strategy of high end bikes.
•Protect and strengthen the brand’s premium positioning and image
•Manage local aspects of product/press launches and events.
•Managing all functions & operation of service department PAN India)
•Technical training to service staff at dealer end to deliver a high standards of customer service.
•Visit to dealer ship for understanding operations and suggestion to improve sales & service.
•Preparing Standard check sheets; SOP of servicing vehicles in periodic intervals; service work instructions etc.
•Preparation of customer’s data base for better understanding the customer’s needs.
•Monitoring service in dealership by preparing monthly report, service center visit & job card analysis

IndiaPune Map

Name of person in charge of hiring：