IT Manager - Trading

Position : Manager  IT

Reporting to : Top Management

Work Location: Mumbai - Andheri

Responsibilities:


·         Providing support for users  in office and Remotely to other location

·         Handle issues related to Technical issues ranging from PC Related problems to Application related issues.

·         Troubleshooting of Computer Hardware, Operating Systems, Networking issues

·         Monitoring and troubleshooting Server Backups.

·         Handling Outlook (O365) and Mailbox related issues.

·         Handel Drive space issues and monitor server performance.

·         Functional and Operational Trouble shooting ERP Navision 2016
Technical & Functional support to ERP operators.
Day to day project monitoring & coordination with ERP project manager.
User training on new Modifications and documented it by standard operating procedures and operator manual
Generation and Modification of Reports & objects in Navision 2016.
ERP user administration and control on users rolls and permissions.
Backup & Restore Management in Navision
Management SQL server 2012

·         Extend computer support for systems software and hardware.

·         Setup desktop computers and peripherals and test network connections.

·         Interact with staff on desktop problems and their resolution.

·         Maintain inventory of Software and Hardware

·         Monitoring the Cyberoam, Antivirus, lease line bandwidth etc.

·         Handle daily technical support activities on desktop support, data network and server management..

·         Co-ordinate with inter/other department, internal team, vendors for any IT related requests/requirements /issues

·         Performs regular daily checks in a timely and scheduled manner, logs, resolves or escalates as required.

·         Purchase of licenses like Microsoft windows, Ms. Office , Abode reader etc

·         Act as an escalation resource for problem resolution and co-ordinate with inter/other teams for removing underlying root cause.

·         Co-ordination with various vendor of IT support, Desktop rental vendor, Microsoft Navision AMC team etc is required to solve day to day issues of the users.

·         Support the all the depart in smooth transition from current manual procedures to system driven.



Essential technical skills 

·         Knowledge on Group Policy Administration

·         Knowledge on Mailbox Management

·         Knowledge of Basic Networking, Backup, Antivirus, Patching

·         Should have exposure to Change management & Configuration management

·         Basic Knowledge Office 365.

·         Good with Asset management & overall IT Vendor management

Educational Qualification

B.E/BCA/MCA (Computers/IT) with reputed university with at least 5 years of strong experience as system administrator.

Microsoft dynamics Navision certification in Solution Design, C/AL Programming, Solution Implementation and Integration.
Report modification and generation on logics in Navision 2016 on requirement
Basic Functionality of MS Navision 2016, Development and Support.
Functional knowledge of Navision 2016 Modules

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