Technical Support Manager Bangalore- Medical Equipment

Job Details



Position :  Customer Service Asst Manager

Reporting to : Head of Customer Support

Work Location : Chennai or Hyderabad (From Home)



Responsibilities :


He or She will take responsibility of Instructions for reagents to customers, equipment maintenance, troubleshooting for Medical Products.

• Working with customers/employees to identify computer problems and advising on the solution

• Logging and keeping records of customer/employee queries

• Analysing call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers/employees can try to fix problems themselves

• Working with field engineers to visit customers/employees if the problem is more serious

• Testing and fixing faulty equipment

• Training for Distributor





Requirements : 


■Customer Support experiences

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