Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Health Care／ Pharmaceuticals |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
Job Details
Position : Technical Support Manager
Reporting to : COO
Work Location : Gurgaon
Responsibilities :
He or She will take responsibility of Instructions for reagents to customers, equipment maintenance, troubleshooting for IVD Products.
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment
Requirements :
■Customer Support experiences for IVD Equipment.
■Working Experiences in IVD company.
About interview
Liaison
Technical Support Manager - Medical -
RGF HR Agent
7 〜 13 Lakhs
