Service and After Sales Engineer

Company Overview
One of the leading Japanese MNC

Job Description
Responsible for Industrial Engines Service complaint monitoring, resolution and provide required support.
• Responsible for developing and expanding service network in East and related area for Engine and FIP.
To implement “Service Duties” at dealers end, and monitor dealers profitability.
• To ensure availability of trained service technicians at Service Distributor’s end with respect to engine population.
• Regular monitoring of spare parts availability at dealership.
• To do Warranty Case analysis under warranty claim settlement Policy.
• Regular visit to Customers (End User) and OEM to understand the service lacunas and business generation for Spare parts.
• To maintain proper sale Channel right from PO, Material tracking/delivery and Payment follow-up.
• Responsible to provide Training to dealer employees and OEM Engineers.
• Coordination with channel partners and other stake holders for timely complaints resolution.
• Clearly and professionally interact with customer, regarding status of complaint resolution, on a daily basis.
• Develop strong relationships with the key stakeholders and customers

Requirements
B. Tech/ B E- Mechanical degree is essential • Previous 3-4 years of experience
• Previous relevant experience is essential
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Additional Job Information
Travel:
• Approximately 40% of time ( Including Bangladesh)

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